Vidici Prosecco – Business details
Our address is not a shop and we have no facilities for visitors. We regret we cannot make sales ‘on the doorstep’ to visitors that turn up speculatively.
Under the Distance Selling Regulations we are obliged to display our postal address on this website: Unit A7, Imperial Business Estate, West Mill, Gravesend, DA11 0DL.
Alcoholic beverages
No alcoholic beverages may be sold to persons under the age of 18. If you are ordering alcoholic beverages, you guarantee that you are over the age of 18 years. We cannot make sales of alcoholic beverages to non-UK addresses.
Overseas (non UK) orders.
We cannot make sales of alcoholic beverages online to non-UK addresses. Please email us at info@vidiciprosecco.com if you are an overseas purchaser.
Delivery
Free Second Class Royal Mail Signed For® delivery to one UK address only is included in the purchase price, typical delivery times are 3-5 days. First Class Royal Mail Signed For® is an optional extra and is charged at £1.95 per order 1-3 days.
All deliveries must be signed for.
Delivery addresses
We respectfully point out that we cannot be held responsible for problems with deliveries if the address entered by you at the time of ordering is incorrect.
Please pay particular attention to the postcode, as we have had problems where these were mis-typed or omitted when the order was placed.
Payments
We accept payments made by credit and debit cards via Stripe. We regret we cannot accept cheques.
Cancellations
Should you wish to cancel your order, we ask that you contact us by e-mail as soon as possible. You may be able to catch us before your order has been posted, which makes the cancellation process much easier for us. You have the right to cancel and return orders within fourteen working days of receiving your order. Please see Returns below.
Returns
Please e-mail us before returning an order, obtain proof of posting and ideally use the original packaging. We cannot accept items returned in an unsaleable condition. All Vidici products must have undamaged security seals and undamaged packaging. Postage for returns is non-refundable and done at your own expense.
Refunds
Refunds will be made as soon as possible (and no later than 30 days after notice of cancellation) using the same method that payment was made to us. For Stripe payments, we will refund you your original payment less the commission taken by Stripe on our receiving you order. (Stripe works by taking a commission on every sale made on our website – we do not receive the full amount charged to you for your purchase).
We are not able to make refunds on damaged products, or those with opened security seals or packaging.
Missing or damaged orders
In the unlikely event of your order going missing or being damaged, please advise us as quickly as possible, so we can investigate. We will always notify you when your order has been sent, so you will have a rough idea of when it should arrive. For 2nd class deliveries (the system we use), the Post Office “due date” is three working days after the date of posting.
If your parcel goes missing, compensation for loss is only payable by the PO ten working days after the “due date” (this info taken from the Post Office website). In other words, there is a 13-working-day window from the date of posting during which a delivery is not considered delayed or late by the PO.
Newsletter
We will add your details to our database for receiving our e-mail Newsletter unless you e-mail asking us not to at the time of placing your order. The Newsletter is sent out about three times a year. You may unsubscribe at any time from our Newsletter by replying with the word ‘unsubscribe’ in the Subject line.
Your agreement
By placing an order through our Online Shop, you indicate that you have read and agree to these Terms and Conditions.
